From first pairing
to the way home.

Create your family group

Start with an approved viewer account.

1. Sign in to the app or web dashboard using your approved account.
2. Create a group, choose an existing one, or accept an invitation sent to your sign-in email.
3. Check the selected group before adding people or devices.

An owner or admin can invite family members from group settings. The invitee must sign in with the invited email address.

Pair a device

A short code connects the tracker to your group.

1. Open the tracker app on a supported watch, or Track Me on a supported phone.
2. Find the displayed pairing code.
3. As an owner or admin, choose Pair device in the viewer app or dashboard, enter the code and check the group.

Share pairing codes only with people you trust. Hardware-pilot onboarding is handled separately.

Start the journey

Check the tracker and the viewer before setting off.

1. Enable the location permissions requested by your installed build.
2. Start sharing on the tracked phone or watch.
3. On the viewer map, confirm that the device appears and its update time is recent.
4. Stop sharing on the tracker when the journey is over.

Stopping sharing does not necessarily remove the last-known position or previously saved history.

Set up Places and alerts

A saved Place and a tracker subscription work together.

1. An owner or admin creates a Place with a name, location and radius.
2. Open the tracker’s Place alerts and enable the arrivals or departures you want.
3. Check your own notification preferences and device notification permission.

Location accuracy and connectivity affect detection. A Place alert reports a location crossing; it does not establish a person’s safety.

Send a family check-in

Keep the message short and check its status.

Open the conversation for a paired device. Choose a quick message or write a short note. Read the timestamp and delivery state beside the entry.

Messaging can work while location sharing is off. Delivery still needs connectivity; a queued or sent state does not mean a person has read the message.

Manage history and access

Sharing, unpairing and deletion do different things.

History shows completed journeys. Group owners and admins can manage retention and review purge options for a device; the default completed-history period is seven days.

Unpairing removes access. Tracker reset removes current viewers on supported devices. A permanent tracker deletion or account deletion follows a separate flow with its own scope. Read the confirmation carefully before proceeding.

Start with these checks.