A little clarity.
Before the next journey.

Navioa starts with families with school-going children, following journeys to school, home and activities as kids start going places on their own. A parent or guardian manages setup and sharing access. School-operated and organization services are separate areas of exploration.

Request family early access and tell us which devices you use. The team confirms compatibility and beta availability before onboarding. Joining the interest list does not create an approved viewer account.

You may be able to use a supported phone or watch you already own. Our dedicated tracker is in a separate hardware pilot and is not yet available to purchase. Compare device options before buying anything.

Public pricing is not listed yet. We’ll explain the applicable beta terms before you join. You do not need to provide payment information to request early access.

An owner or admin invites a person to the group using their sign-in email. The invitee signs in with that same email and accepts the invitation. Give access only to people you intend to include. See the setup guide.

It depends on your school’s policy and state rules. The pilot tracker is data-only, with no calls or screen, but it should not be assumed exempt. Ask your school before sending any device. Read about school device choices.

No. Watch support depends on the model, operating system and connectivity. Ask us to confirm your exact device before onboarding. Generic Phone, Watch and Tracker categories do not mean universal compatibility.

Yes. A family viewer can use a supported app or the web dashboard to follow a paired tracker. The viewing device does not need to match the tracker platform.

On phones and watches, sharing runs in sessions: start one for a journey and stop it when finished. A dedicated tracker in the pilot reports on settings the parent controls, such as while moving, and its history shows when each report was made. A last-known location can remain visible with its age after updates stop.

Standalone sharing requires a supported watch and suitable connectivity. A cellular plan may be needed for journeys away from Wi-Fi and a phone. Confirm the requirements for your model during onboarding.

Short family messages can work while location sharing is off, provided the device is paired and connected. A sent or queued message does not necessarily mean the recipient has read it.

Most bus apps follow the GPS unit in the bus assigned to a route. Navioa follows a device your child carries, so it shows where your child is, whichever bus shows up. It does not replace official school transportation information.

The location comes from your child’s phone, watch or tracker, not the vehicle, so a swapped bus does not change what you see. Updates still depend on the device’s battery, connectivity and settings.

Yes. Save Places such as the pool, the court or a friend’s house to get arrival and departure alerts, and follow the trip on the map.

The marker shows the last reported position. Check its update time, then check the tracker’s sharing state, battery, connection and location permissions. An old position does not confirm where the person is now. Troubleshoot updates.

Check that the Place is saved, that arrivals or departures are enabled for this tracker, and that the tracker is sending location updates. For push alerts, also check your notification permission and preferences. GPS accuracy and connectivity can delay or affect a crossing.

The viewer needs connectivity for new updates. Supported phone and watch trackers can queue route data during an outage and upload it after reconnecting. Other people cannot see fresh offline positions in real time.

No. Navioa does not provide monitored emergency response. Locations and messages can be delayed, inaccurate or unavailable. Use the appropriate emergency services when urgent help is needed.

In the app, viewer access follows the tracker’s sharing and group permissions. Authorized service operators and providers also process data to run the service. Read about sharing controls and the Privacy Policy.

No. An introduction from a school does not automatically grant staff access to family locations. Any school-administered service would require a separately defined access model and responsibilities.

Stop location sharing on the tracked phone or watch. Viewers can unpair from their own account; the supported tracker’s reset control removes current viewers and creates a new code. Group administration provides additional member and device controls.

Completed routes and alert history default to seven days. Group owners and admins can choose supported longer periods or manage a purge. Retention and account deletion have different scopes; see history and account controls.

Not automatically. A viewer account and shared group/tracker records have different deletion scopes. Review the deletion flow and Privacy Policy, or contact the team about your request.